Frequently Asked Questions

How Long Do Orders Usually Take?

We state a typical delivery time of 3-4 working days from the date of placing of the order providing the goods are in stock (which well over 99% of the time they are). However we aim to be (and we generally are) much quicker than that whenever we can. If you have a certain date, e.g. a birthday, by which you absolutely positively must receive your order then please let us know and we’ll do our very best to help.

Out of Stock Items

If an item is out of stock temporarily but we are expecting it in shortly then we’ll hold your order until we can send everything in one go.

If an item is out of stock for more than a couple of days then we’ll email you to advise you of the situation and ask you if you would like us to send everything when the missing item arrives in stock… or if you would prefer us to send what we can straight away and the missing item when we receive it. Of course, there will be no extra shipping charge either way.

We reserve the right to replace items with a similar substitute of an equal or greater value in the very unusual circumstance that we are unable to obtain an item (we always strive to send what you order - if you don't like the substitute you can, of course, return it to us).

 

We don’t send out packages on Saturdays or Sundays (we need a break too!).

As we are sure you will understand, we cannot be held responsible for the delays caused by any third party.

How Long Does Delivery Take?

We process orders from Monday to Friday, 9am to 5pm, with the exception of UK Bank Holidays. We try to send out orders either on the day that we receive them, or the following day, wherever possible.

FedEx UK Deliveries

Next Working Day, After The Day Of Dispatch

What does this mean?  Basically, that you will receive your order on the next working day after we dispatch it (see table below).

Please note: We can't guarantee that the day we dispatch your order will be the same day that you place it... unless you select the GUARANTEED Next Working Day Delivery service (see below).

If We Dispatch Your Order On
You Should Receive It On*
MondayTuesday
TuesdayWednesday
WednesdayThursday
ThursdayFriday
FridayMonday

* Bank Holiday deliveries excepted - when your order will be delivered on the next working day after the Bank Holiday.

GUARANTEED Next Working Day Delivery

This service (available for Mainland UK deliveries - excluding parts of Scotland) ensures that we dispatch the order the same day that we receive it. So you will receive your order on the next working day.

Please note: the guarantee only applies to orders placed before 1pm on the day in question.

If you need to receive your order as quickly as possible, GUARANTEED Next Working Day Delivery is the option to choose.

Saturday Delivery

We now also offer a FedEx guaranteed Saturday delivery service.  This is available to the majority of the UK mainland.  Some parts of Northern Scotland are excluded from this service, due to FedEx restrictions.

 

Royal Mail Deliveries

Royal Mail 24 - (the business replacement for 1st Class)

The Royal Mail states that, for items shipped using the Royal Mail 24 service, "we aim to deliver your parcels the next working day".

Royal Mail 48 - (the business replacement for 2nd Class)

The Royal Mail states that, for items shipped using the Royal Mail 48 service, "we aim to deliver your parcels within two working days, with a small minority within 3 working days".

However, just like when you post a letter, deliveries can occasionally take longer than these stated target delivery times, and this is out of our control.

Neither the Royal Mail 24 nor 48 services are trackable. In both instances once we have dispatched your order we are unable to influence how quickly it arrives nor can we change the delivery address.

Can I Order Sweets If I Am Outside The UK?

Absolutely.

The shopping cart will work out everything for you - from UK VAT (where applicable), the shipping options and associated costs.

If your country is not listed just drop us an e-mail and we will add it.

Please Note: any import taxes are the duty of the customer to pay if and where applicable.

Can I Place An Order By Phone?

You can place your order online and choose to pay over the phone if you wish.  Just give us a call on 01254 262160.

How Do I Contact You?

There are lots of options open to you...

Our postal address
A Quarter Of Ltd,
Unit 6,
565 Duttons Way,
Shadsworrth Business Park,
Blackburn
BB1 2QR

Our telephone number:
01254 262160 - to help us to send out orders as quickly as possible please only use this number for questions about orders that you have already placed.

Our fax number:
0870 1296859

Our e-mail address:
customerservices@AQuarterOf.co.uk - please contact us on this e-mail address for all general enquiries

How Do I Make A Purchase?

Making a Purchase
Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment - this is handled by our secure credit card processing facility with SecureTrading.

If you are shopping from outside the UK, just place your order as normal and your debit/credit card company will convert the transaction to your own currency.

What If I Am Not Happy With My Order?

We genuinely want you to be delighted with your sweets.

If there is problem at all with the quality of the products, please return them, within 7 days of receipt, to: Customer Returns, A Quarter Of, Unit 6, 565 Duttons Way, Shadsworrth Business Park, Blackburn BB1 2QR. Please enclose your contact details, any reference labels associated with the product and details of the problem.

Please note: we do our best to ensure that all sweets are sent out in perfect condition - we can not accept responsibility for the climatic conditions experienced once the product has been dispatched e.g. chocolate melting when exposed to heat.

What About Tax?

For orders made from the UK (excluding the Channel Islands) or the European Union, 20% VAT is added.

All other orders are VAT free and you will not be charged this tax.

What If I Select Cheque Payment Instead Of Debit/Credit Card?

You can send us a cheque (our address is written on your order confirmation email) and, once that has cleared, we will process your order.

Alternatively give us a call on 01254 262160 and give us your card details over the phone.  We'll then process your order straight away.

If we don't receive either form of payment then we'll regard your order as unwanted and we will leave it unprocessed.

What Payment Cards Can I Use?

We can accept all of the major credit and debit cards:

  • VISA
  • VISA Delta (Debit)
  • Mastercard
  • Switch/Maestro
  • Solo
  • Electron

How Secure Is My Information?

A Quarter of is hosted on a secure server.

When you enter your personal information (name, address etc) the link to us is a secure one (you can tell because the domain name starts with https and not just http - also you may see a closed padlock depending on which browser you use).

Your credit details are securely handled by SecureTrading - one of the leading credit card processing companies on the internet.

What Do You Do With My Email Address?

We do not divulge any of your information to third parties.

If you have chosen to join our mailing list we will send you details of special offers, competitions, news etc. But we will never pass on your details to anyone else.

On all of our e-mail communications to you we will give you the opportunity to easily have your name removed from our mailing list.

What is a Card Verification Value (CVV)?

The Card Verification Value (CVV) is a 3 (or in some instances 4) digit number found on your debit/credit card. It is an additional safeguard that helps us validate your purchase and protect against fraud. It is not contained in the magnetic stripe information and is therefore not printed on sales receipts.

Where is the CVV located?

 

VISA, MASTERCARD, MAESTRO & DISCOVERY

You can find your card verification code on the reverse side of your credit card, printed into the signature field. It is a 3-digit group for MasterCard, Visa, and Discovery.

AMERICAN EXPRESS

The American Express Card verification code is a 4-digit number printed on the front of your card. It appears after and to the right (above) of your card number.

 

 

How Do Gift Vouchers Work?

Purchasing Gift Vouchers

Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account.

If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Store Credit section of your Account Information page (which is displayed when you log in or when you click the "My Account" link at the top of the page).

The Store Credit section also provides a link to the page where you can send the Gift Voucher (with an accompanying message if you wish) to someone via email.

How To Send Gift Vouchers

To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page in Store Credit section of your Account Information page (which is displayed when you log in or when you click the "My Account" link at the top of the page).

When you send a Gift Voucher, you need to specify the following:

  1. The name of the person you are sending the Gift Voucher to
  2. The email address of the person you are sending the Gift Voucher to
  3. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.)
  4. A short message which will appear in the email

Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Purchasing With Gift Vouchers

If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear.

Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase.

If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for the future.

Redeeming Gift Vouchers

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in one of two ways.
  1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will then be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend on whatever you want.
  2. 2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You Can then use the amount to purchase any item from our store.

If You Have Difficulty

For any queries regarding the Gift Voucher System, please contact us by email at customerservices@aquarterof.co.uk

Please make sure you give as much information as possible in the email.  It will help us to sort the issue out for you.

A Quarter Of Ltd...

Registered Office: Unit 6, 565 Duttons Way, Shadsworth Business Park, Blackburn, Lancashire, BB1 2QR

Registered in England. Company No.: 04681082 VAT Reg. No.: GB816398306

Contact Us

01254 262160
customerservices@aquarterof.co.uk

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